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Buying Digital Assets

Buying Digital Assets

Buying process, fees, support, etc.

Getting Started

What does the ‘Buy’ feature do?

Which digital assets can I buy?

Is there a minimum or maximum amount required to buy digital assets?

Why can’t I buy digital assets?

Why can’t I access ‘Buy’?

Why are some states in the U.S. restricted from using ‘Buy’?

Why did the mining fees change?

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Post-Transaction

Why didn’t I receive an email receipt after buying cryptocurrency?

Why can’t I cancel my transaction?

What is your refund policy for buying digital assets?

How do I view my transaction history?

Buying with debit/credit card

How do I buy digital assets with my debit/credit card?

How long does a ‘Buy’ transaction with a debit/credit card take to complete?

Why did my 'Buy’ transaction with debit/credit card fail?

What are the fees for buying assets with a credit/debit card?

How do I save my debit/credit card in my wallet?

My card has been lost or stolen, what do I do?

What should I do if there is an unauthorized transaction on my debit/credit card?

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Buying with ACH electronic bank transfer

Am I eligible to use the electronic bank transfer feature?

How do I buy assets using electronic bank transfer? (Supported U.S. states only)

Which U.S. banks support purchasing digital assets via electronic bank transfer?

How long does a ‘Buy’ transaction via electronic bank transfer take to complete? (Supported U.S. states only)

Why did my ‘buy’ transaction via electronic bank transfer fail? (Supported U.S. states only)

Why can’t I buy digital assets using the ‘Fund with ACH’ feature/why can’t I access the electronic bank transfer feature?

What are the fees for buying assets using electronic bank transfer?

Can I transfer/withdraw funds from my RockWallet account back to my checking account (Supported U.S. states only)?

How will my electronic bank transfer transaction appear on my bank statement? (Supported U.S. states only)

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