1. Help Center
  2. Buying Digital Assets
  3. Buying with ACH electronic bank transfer

Why did my ‘buy’ transaction via electronic bank transfer fail? (Supported U.S. states only)

1. The name on your bank account and RockWallet account do not match.

Ensure your bank account name matches your RockWallet account name. We only accept funds from accounts in your own name.  

2. Due to a temporary technical issue.  

Please try again.  

3. Your bank account does not have sufficient balance to complete the transaction.  

If you are still experiencing issues, please contact RockWallet Support for additional assistance.