Why did my ‘Buy’ transaction fail in RockWallet?

If your ‘Buy’ transaction fails, you’ll see an error message with guidance on what to do next.

Below are the most common reasons a transaction may fail and how to resolve them:

1. Your bank declined the payment

• Your bank may have blocked the transaction.
• Try using a different card or contact your bank for more details or approval.

2. The payment expired due to inactivity

• If too much time passes without completing the purchase, the session times out.
• Try again with the same or a different card.

3. The payment failed due to a temporary technical issue

• Network or connection issues can sometimes interrupt the process.
• Try the transaction again using the same card.

4. The payment was unsuccessful

• Your card or billing details may not match your bank records.
• Double-check that your card number, expiration date, and billing address are correct, then try again.

5. The payment was declined

• This can happen if your bank or card provider blocks online or international purchases.
• Confirm your details are up to date and try again, or use another card.

6. The payment failed due to amount limits

• Your card issuer may have daily or transaction limits.
• Try completing the purchase with a lower amount.

If the issue continues after trying these steps, reach out to RockWallet Support for help.