Why did my ACH ‘Buy’ fail?

ACH buys can sometimes fail during your bank’s processing.

Common reasons:

• Insufficient funds

• Bank verification issues

• Rejections or processing errors on your bank’s end

What to know:

• Failed ACH buys don’t result in crypto being purchased

• Funds aren’t withdrawn if the transaction fails

• ACH processing can take time, so some failures happen after submission

What you can try:

• Confirm your bank account details

• Make sure sufficient funds are available

• Try again after a short wait

If your transaction continues to fail after checking the above, please reach out to RockWallet Support for help.