My buy failed - what do I do now?
Buys usually fail due to payment, verification, or location issues
What’s likely happening
- Bank or card decline
- Verification not complete
- Location restrictions
- Temporary service issue
What to do
- Check your payment method
- Confirm your account is fully verified
- Try again later or use a different method
If Buy isn’t available at all, your location or account may not support buys or your account level is still at level 1.
Reach out to support at support@rockwallet.com. We're happy to help with next steps.