My Passkey Isn’t Working

RockWallet Crypto Simplified uses a passkey to securely access your account. Depending on how your passkey was created, it may be stored on your device or in your device’s password manager.

If your passkey isn’t working:

• Make sure passkeys are enabled on your device.
• Confirm you’re using the device or password manager where your RockWallet passkey was saved.
• Completely close the RockWallet app and reopen it before trying again.
• Make sure you’re signing in with the exact email address associated with your RockWallet Crypto Simplified account.

If you still have access to your original passkey but it isn’t working, contact Support for help.

If you no longer have access to your passkey because your phone was lost, damaged, or replaced, you may need to complete the Account Recovery process.

Do not use Account Recovery for Legacy RockWallet access.