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I sent someone crypto, but I don’t see it.

If you’ve sent crypto and don’t see it in your wallet (or the recipient says they haven’t received it), don’t panic - this usually comes down to how blockchain transactions work.

Step 1: Find Your Transaction

Every crypto transaction has a Transaction ID (TXID or hash).

You can find this in your wallet’s transaction history.

Step 2: Check the Blockchain (This is the source of truth)

Your wallet is just a view - the blockchain is the actual record of your transaction.

Use a blockchain explorer based on the asset you sent:

  • Bitcoin (BTC) → blockchair.com
  • Ethereum (ETH, USDC, USDT) → etherscan.io
  • BSV → whatsonchain.com

Paste your transaction ID (TXID) into the search bar.

Step 3: Understand What You’re Seeing

Once you open your transaction, here’s what matters:

Status: Confirmed

  • Your transaction has been successfully processed on the blockchain
  • The funds have been sent
  • If the recipient doesn’t see it yet, it may be:
    • Their wallet needs troubleshooting
    • The wrong address on their end

👉 At this point, the transaction is complete and cannot be reversed

Status: Pending / Unconfirmed

  • The transaction is still being processed by the network
  • This can take a few minutes… or longer, depending on:
    • Network congestion
    • Fees paid

👉 Nothing is wrong - it just needs more time

Status: Failed (rare)

  • The transaction did not go through
  • Funds are typically returned to your wallet

Common Reasons You “Don’t See It”

Let’s clear up the usual suspects:

  • Wrong address
    The receive address is incorrect. Double-check that the address is correct 
  • Unsupported network
    If crypto was sent on a network the receiving wallet doesn’t support, it may not appear
  • App display delay
    Sometimes your wallet takes a minute to sync and show updated balances
  • Looking in the wrong asset
    (Yes, it happens more than you think 😅)

Important to Know

  • Crypto transactions cannot be reversed once confirmed
  • Your wallet does not control the blockchain
  • If the transaction shows as confirmed on the blockchain, the funds have left your wallet

Still Need Help?

If something doesn’t look right, contact support and include:

  • Your Transaction ID (TXID)
  • The asset you sent (BTC, ETH, etc.)
  • The recipient address

We’ll take a closer look and help you figure out what’s going on.