How do I delete my RockWallet Account?

We’re sorry to see you go. But we get it.

If you want to request deletion of your RockWallet account, you can do so even if you’ve already uninstalled the app.

Before you request deletion. Please remember:

• Account deletion is permanent. RockWallet cannot recover deleted accounts.

• Deleting your account does not remove crypto transactions that occurred on the blockchain.

• If you have funds associated with your wallet, make sure you’ve transferred them out before requesting deletion.

Option 1: You already uninstalled the app

To request account deletion without reinstalling the app, submit a deletion request here: Account Deletion Request Form

If you can’t access the form, contact support at: support@rockwallet.com with the subject line: Account Deletion Request

Include:

• The email address and/or phone number used on the account

• Your full name 

For security, we may ask you to complete a short verification step before we can process the request.

Processing time: Requests are typically completed within 3 business days.

Option 2: You still have the app installed

If you still have access to the RockWallet app, you can request deletion directly in the app:

1. Open the RockWallet app

2. Go to Settings

3. Select Account

4. Tap Delete Account. (Highlighted in red)

5. Follow the prompts to confirm

Once completed, your RockWallet account will be permanently deleted.

What happens after deletion

Once your request is processed:

• Your RockWallet account will be permanently deleted

• You will no longer be able to access the account

• Deleting your account does not remove your funds from the blockchain.

• RockWallet cannot restore deleted accounts.

• Certain records may be retained where required for legal, compliance, fraud prevention, or financial reporting purposes

If you have questions before deleting your account, contact us at support@rockwallet.com.