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Why didn’t I get an email receipt after selling crypto?

Troubleshoot missing RockWallet sale receipts and what to check first.

Email receipts can occasionally be delayed or filtered by your email provider. If you don’t see a receipt after completing a Sell transaction, try these steps:

  1. Confirm the sale completed in RockWallet

    • Open the app → Home → select the asset → check Activity for a Completed status.

    • Verify the sold amount was deducted and the ACH withdrawal (if used) was created.

  2. Check spam, junk, trash, and promotions folders

    • Automated emails are sometimes re-routed by providers.

  3. Search your inbox

    • Look for messages from @rockwallet.com.

  4. Verify your email on file

    • In the app, go to Profile → Email to ensure it’s correct and active.

  5. Allowlist our domain

    • Add @rockwallet.com to your contacts/safe senders list to prevent future filtering.

If your transaction shows as completed and you still can’t find the receipt after a few hours, reach out to RockWallet Support and include your Transaction ID. We're happy to help.