Buying Digital Assets
Buying process, fees, support, etc.
- How long does a ‘Buy’ transaction take to complete?
- Why did my 'Buy’ transaction fail?
- What are the fees for buying assets?
Buying with ACH electronic bank transfer
- Am I eligible to use the electronic bank transfer feature?
- Which U.S. banks support purchasing digital assets via electronic bank transfer?
- How long does a ‘Buy’ transaction via electronic bank transfer take to complete? (Supported U.S. states only)
- Why did my ‘buy’ transaction via electronic bank transfer fail? (Supported U.S. states only)
- Why can’t I buy digital assets using the ‘Fund with ACH’ feature/why can’t I access the electronic bank transfer feature?
- Can I transfer/withdraw funds from my RockWallet account back to my checking account (Supported U.S. states only)?
- How will my electronic bank transfer transaction appear on my bank statement? (Supported U.S. states only)
- How do I buy assets using Instant Automated Clearing House (ACH)? (Supported U.S. states only)
- Can I cancel or modify an Instant ACH transaction once it has been initiated?
Buying with debit/credit card
- How do I buy digital assets with my debit/credit card?
- How long does a ‘Buy’ transaction with a debit/credit card take to complete?
- Why did my 'Buy’ transaction with debit/credit card fail?
- What are the fees for buying assets with a credit/debit card?
- How do I save my debit/credit card in my wallet?
- My card has been lost or stolen, what do I do?
- What should I do if there is an unauthorized transaction on my debit/credit card?
Post-Transaction
- Why didn’t I receive an email receipt after buying cryptocurrency?
- Why can’t I cancel my transaction?
- What is your refund policy for buying digital assets?
- How do I view my transaction history?
Getting Started
- What does the ‘Buy’ feature do?
- Which digital assets can I buy?
- Is there a minimum or maximum amount required to buy digital assets?
- How can I increase the ‘buy’ limit?
- Why can’t I buy digital assets?
- Why can’t I access ‘Buy’?
- Why are some states in the U.S. restricted from using ‘Buy’?
- Why did the mining fees change?
- Why is SHIB no longer available to ‘Buy’ for US customers?
- How does Instant ACH Work? (Supported U.S. states only)