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Why did my RockWallet verification fail?

Learn the most common reasons ID verification doesn’t go through and how to fix it.

If your identity verification failed, don’t worry, it’s usually a quick fix.
Your verification may not have been approved because:

  • The ID type you submitted isn’t supported in your country.

  • The photo on your ID wasn’t clear, cropped, or fully visible.

  • The selfie didn’t match the photo on your ID.

To check the reason your verification failed:

  1. Open the RockWallet app.

  2. Go to the Profile screen at the bottom.

  3. Tap Contact Us for details and next steps.

Tip: For faster approval, use a valid government-issued ID, ensure all details are visible, and take your selfie in good lighting.