1. Help Center
  2. RockWallet Verification

Why did my verification fail?

Your account verification could have failed for several reasons, including the type of ID you submitted is not supported, the photo in the ID you submitted was not fully in frame, or your selfie didn’t match the ID submitted. 

To see why your account verification failed, navigate to the ‘Profile’ screen at the bottom of your wallet and press the ‘Why is my verification declined?’ button.