My wallet has been hacked. What do I do?

If you suspect that your RockWallet has been compromised, reach out to RockWallet Support immediately.

Step 1: Contact RockWallet Support

Email support@rockwallet.com and include the following details about any suspicious transactions:

• Type of transaction (Buy, Send, Swap, or Receive)

• Amount(s) involved

• Date and time of each transaction

• Screenshots of the suspicious transaction(s) from your wallet

For ‘Buy’ transactions: Please also include a screenshot of your bank statement showing the unauthorized charge.

Make sure all sensitive information is blocked out, leaving only your full name and the last four digits of your card visible.

Step 2: Secure your device

Check your phone or tablet for any unfamiliar or unofficial apps not downloaded from the Apple App Store or Google Play Store.

Unverified apps may contain malicious code designed to steal sensitive data or payment information.

Step 3: Protect your RockWallet account

If you still have access to your RockWallet:

• Reset your PIN immediately.

• Make sure your PIN is unique and not used for any other apps or services.

• Enable additional security features such as Touch ID or 2FA (Two-Factor Authentication) if available.

⚠️ Important: RockWallet is a self-custodial wallet, meaning only you have access to your recovery phrase and private keys.

RockWallet Support can investigate and guide you, but we cannot recover funds from the blockchain or reverse completed transactions.