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  2. RockWallet Security

How do I use my Recovery Phrase?

You will be required to enter all twelve words of your Recovery Phrase in the correct order. If you forget a word or place a word in the wrong order, the log-in attempt will fail and you’ll have to try again. 

If you lose or forget your Recovery Phrase, your wallet and all digital assets within it will become permanently locked.  

As RockWallet is self-custodial, we do not have access to your Recovery Phrase, so we cannot restore it, unlock your wallet, or recover your digital assets for you. You will not be able to access your wallet again until you enter your correct Recovery Phrase.