1. Help Center
  2. Swapping Digital Assets

What is your refund policy for swapping digital assets?

‘Swap’ transactions cannot be canceled or changed once they have been initiated. You will receive a ‘Confirmation’ page with all transaction details to review before any swap is processed. Only press ‘Confirm’ when you are certain that you want the transaction to be completed and that you agree to the Terms and Conditions. 

If the swap did not complete or there are issues with the transaction, you can contact RockWallet Support and we will review on an individual basis.