---
title: What is RockWallet’s refund policy?
description: Learn about RockWallet’s refund policy. All blockchain transactions (Buy, Sell, Swap, and Send) are final once confirmed, but Support can help with failed or incomplete transactions.
---
[Skip to content](https://help.rockwallet.com/what-is-rockwallets-refund-policy#main-content)
[More support](https://help.rockwallet.com/kb-tickets/new?hsLang=en)
[](https://help.rockwallet.com/?hsLang=en)
Open main navigation
Close main navigation
- [More support](https://help.rockwallet.com/kb-tickets/new)
- [Contact us](https://help.rockwallet.com/kb-tickets/new)
[Contact us](https://help.rockwallet.com/kb-tickets/new?hsLang=en)
How can we help you?
- There are no suggestions because the search field is empty.
1. [RockWallet Help Center](https://help.rockwallet.com/?hsLang=en)
2. [General Questions](https://help.rockwallet.com/general-questions?hsLang=en)
3. [Legal & Policy](https://help.rockwallet.com/general-questions?hsLang=en#legal-policy)
# What is RockWallet’s refund policy?
## Digital asset transactions are final once confirmed on the blockchain.
Because RockWallet operates on the blockchain, all crypto transactions are final and irreversible once confirmed. This applies to Buy, Sell, Swap, and Send transactions.
Here’s a quick overview:
- **Buy & Sell transactions**: Once confirmed, these cannot be canceled or refunded. Please review your order details carefully on the **Order Preview** screen before confirming your purchase.
- **Swap transactions**: Once a swap is initiated and broadcast to the blockchain, it cannot be reversed.
- **Send transactions**: Blockchain transactions are permanent once processed. RockWallet cannot retrieve or refund funds sent to incorrect or incompatible wallet addresses.
> 💡 **Tip:** Always double-check your wallet address, asset type, and transaction details before confirming.
>
> If you experience a technical issue (for example, a transaction didn’t complete as expected), please contact [RockWallet Support](mailto:Support@Rockwallet.com). We’ll review the transaction and guide you on the next steps.
- [General Questions](https://help.rockwallet.com/general-questions?hsLang=en#main-content)
- [About RockWallet](https://help.rockwallet.com/general-questions?hsLang=en#about-rockwallet)
- [Availability & Coverage](https://help.rockwallet.com/general-questions?hsLang=en#availability-coverage)
- [Legal & Policy](https://help.rockwallet.com/general-questions?hsLang=en#legal-policy)
- [RockWallet Setup](https://help.rockwallet.com/rockwallet-setup?hsLang=en#main-content)
- [Getting Started with RockWallet](https://help.rockwallet.com/rockwallet-setup?hsLang=en#getting-started-with-rockwallet)
- [Wallet Basics & Supported Assets](https://help.rockwallet.com/rockwallet-setup?hsLang=en#wallet-basics-supported-assets)
- [Advanced Wallet Features](https://help.rockwallet.com/rockwallet-setup?hsLang=en#advanced-wallet-features)
- [Network Fees (Gas Fees)](https://help.rockwallet.com/rockwallet-setup?hsLang=en#network-fees-gas-fees)
- [Account Management](https://help.rockwallet.com/rockwallet-setup?hsLang=en#account-management)
- [RockWallet Security](https://help.rockwallet.com/rockwallet-security?hsLang=en#main-content)
- [Account Protection](https://help.rockwallet.com/rockwallet-security?hsLang=en#account-protection)
- [Recovery & Access](https://help.rockwallet.com/rockwallet-security?hsLang=en#recovery-access)
- [Security Awareness & Scams](https://help.rockwallet.com/rockwallet-security?hsLang=en#security-awareness-scams)
- [Selling Digital Assets](https://help.rockwallet.com/selling-digital-assets?hsLang=en#main-content)
- [Getting Started](https://help.rockwallet.com/selling-digital-assets?hsLang=en#getting-started)
- [Selling with ACH electronic bank transfer](https://help.rockwallet.com/selling-digital-assets?hsLang=en#selling-with-ach-electronic-bank-transfer)
- [Fees, Timing & Limits](https://help.rockwallet.com/selling-digital-assets?hsLang=en#fees-timing-limits)
- [After You Sell (Post-Transaction Help) & Troubleshooting](https://help.rockwallet.com/selling-digital-assets?hsLang=en#after-you-sell-post-transaction-help-troubleshooting)
- [Buying Digital Assets](https://help.rockwallet.com/buying-digital-assets?hsLang=en#main-content)
- [Getting Started](https://help.rockwallet.com/buying-digital-assets?hsLang=en#getting-started)
- [Buying with debit/credit card](https://help.rockwallet.com/buying-digital-assets?hsLang=en#buying-with-debit-credit-card)
- [Fees, Timing & Limits](https://help.rockwallet.com/buying-digital-assets?hsLang=en#fees-timing-limits)
- [After you Buy (Post-Transaction Help)](https://help.rockwallet.com/buying-digital-assets?hsLang=en#after-you-buy-post-transaction-help)
- [Troubleshooting General Buy Issues](https://help.rockwallet.com/buying-digital-assets?hsLang=en#troubleshooting-general-buy-issues)
- [Swapping Digital Assets](https://help.rockwallet.com/swapping-digital-assets?hsLang=en#main-content)
- [Getting Started with Swapping](https://help.rockwallet.com/swapping-digital-assets?hsLang=en#getting-started-with-swapping)
- [Timing, Fees & Limits](https://help.rockwallet.com/swapping-digital-assets?hsLang=en#timing-fees-limits)
- [Post-Transaction & Troubleshooting](https://help.rockwallet.com/swapping-digital-assets?hsLang=en#post-transaction-troubleshooting)
- [Storing, Sending, & Receiving Digital Assets](https://help.rockwallet.com/storing-sending-receiving-digital-assets?hsLang=en#main-content)
- [Wallet Basics & Supported Assets](https://help.rockwallet.com/storing-sending-receiving-digital-assets?hsLang=en#wallet-basics-supported-assets)
- [Sending Assets](https://help.rockwallet.com/storing-sending-receiving-digital-assets?hsLang=en#sending-assets)
- [Receiving Assets](https://help.rockwallet.com/storing-sending-receiving-digital-assets?hsLang=en#receiving-assets)
- [Paymail](https://help.rockwallet.com/storing-sending-receiving-digital-assets?hsLang=en#paymail)
- [RockWallet Verification](https://help.rockwallet.com/rockwallet-verification?hsLang=en#main-content)
- [Getting Verified](https://help.rockwallet.com/rockwallet-verification?hsLang=en#getting-verified)
- [Document Requirements & Process](https://help.rockwallet.com/rockwallet-verification?hsLang=en#document-requirements-process)
- [Verification Limits & Usage](https://help.rockwallet.com/rockwallet-verification?hsLang=en#verification-limits-usage)
- [Data & Privacy](https://help.rockwallet.com/rockwallet-verification?hsLang=en#data-privacy)
[](http://www.rockwallet.com)
[Terms of Service ](https://rockwallet.com/terms-of-service)
[Cookie Policy](https://www.rockwallet.com/cookie-policy)
[RockWallet Privacy Policy](https://rockwallet.com/privacy-policy)
[General Risk Disclosure](https://www.rockwallet.com/risk-disclosure)