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Why did my card ‘Buy’ fail?

Card buys can fail for reasons outside of RockWallet’s control.

Common causes:

  • Your card issuer declined the transaction

  • The card doesn’t support crypto purchases

  • The card requires additional verification

  • A temporary authorization failed

What to know:

  • If your card buy fails, you won’t be charged

  • No crypto is purchased

  • Some banks block crypto purchases by default

What you can try:

  • Contact your card issuer to ask if crypto purchases are allowed

  • Try a different card

  • Use ACH instead, if available