How RockWallet contacts customers (and how we don’t)
Crypto puts you in control of your money, which means staying alert. This guide shows how to recognize scams, protect your info, and get help safely.
How RockWallet contacts you
We may reach out through:
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In-app notifications
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You may receive emails from the following official RockWallet addresses
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We will never ask for:
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Recovery phrases
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Private keys
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Passwords or PINs outside the app
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One-time codes
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Crypto to “verify” your account
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If you receive a message that seems suspicious, do not click any links or provide personal information; instead, contact support@rockwallet.com directly to verify it.
Spot fake sign-up forms
Scammers sometimes create fake websites that look real. Before entering your info:
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Use the official RockWallet app or website when reaching out to us
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Check the URL for typos or odd characters
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Avoid links from unknown messages
If something feels off, stop and double-check.