---
title: How long does verification take?
description: Most RockWallet ID verifications are completed within seconds. Learn how long the process can take, what causes delays, and when to contact support for help.
---
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1. [RockWallet Help Center 2.0](https://help.rockwallet.com/app?hsLang=en)
2. [Verification & Compliance](https://help.rockwallet.com/app/verification-compliance?hsLang=en)
3. [Document Requirement & Process](https://help.rockwallet.com/app/verification-compliance?hsLang=en#document-requirement-process)
# How long does verification take?
## Find out how quickly your identity can be verified and what to do if it takes longer.
It varies. Most verifications finish quickly, giving you immediate level 2 access and the ability to buy, swap, and sell (with some exceptions based on location). Some verifications, however, need more time.
Factors that may slow down your verification:
- Poor quality document images
- Whether or not we need more info
- Review volume at the time of verification
We’ll notify you if we need more info to complete your verification.
If your verification is still pending after 24 hours, please reachout to [RockWallet Support](mailto:Support@RockWallet.com) for help. We’ll be happy to help you finalize your verification.
Tip: Make sure your photos are clear, your ID is valid, and all details are visible to avoid delays.
- [Crypto & RockWallet Basics](https://help.rockwallet.com/app/crypto-rockwallet-basics?hsLang=en#main-content)
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- [Verification & Compliance](https://help.rockwallet.com/app/verification-compliance?hsLang=en#main-content)
- [Getting Verified](https://help.rockwallet.com/app/verification-compliance?hsLang=en#getting-verified)
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